Tailzer

Veterinary
Coverage

We want you to be safe in the knowledge that your booking with us is guaranteed every step of the way.

What services are eligible?

Our dog walking, cat daycare, dog daycare and boarding services are all guaranteed. All services must be booked through Tailzer to be covered.

What's covered?

Veterinary bills for pets in our providers’ care and errors or omissions caused by our care providers or by us. For clarity, this only includes accidental injury caused to your pet whilst in provided care.

What isn't covered?

There are some things our guarantee doesn’t cover. These include:

• Services booked outside of Tailzer.
• Any accident or damage caused during the initial meet and greet meeting.
• Pets that have not been Licensed, microchipped or fully vaccinated.
• Loss or damage to property, not including pets whilst in the carers care.
• Conditions of a preventable nature including parasites or fleas.
• Any emotional distress encountered as a direct result of booking on Tailzer.
• Any fines or late payment surcharges, however, incurred.
• Any claims made as a result of mating or pregnancy which took place in the carers premises.
• Treatment of any pre-existing conditions which were present before booking.
• Long term vet care. Any treatment that exceeds 10 days post-injury.
• Loss of income as a result of having to follow up on medical treatment.
• Death of Pets.
• Loss of income as a direct result of making a booking on Tailzer.
• Any claims for any pets that have gone missing or lost when in the care or possession of the pet service provider
• Any pets that are defined as dangerous animals including American Bulldog, Leonberger, American Staffordshire Terrier and Tibetan Mastiff.
• Any pets that are younger than eight weeks old.

What if I’m away?

If your pet is injured whilst in the care of our provider, we will try our best to contact you as soon as we can. You should give the sitter an emergency number to reach you on, if for any reason neither the sitter or us can reach you we will go forward with the treament and you will have to reimburse the sitter or us if the case is not covered by our veterinary guarantee.

I had to take my pet to the vet; how do I Claim?

• A reference number of your booking.
• The date and location of the incident.
• The name of your pet
• Full name and details of your pet carer.
• A full description of the incident, the more detailed, the better.
• Any photos of your pets’ injuries.
• Your contact details and how to get in contact with your preferred vet.
• If applicable, your insurance policy number and provider.