Tailzer

Veterinary
Coverage

We want you to be safe in the knowledge that your booking with us is guaranteed every step of the way.

What services are eligible?

Our dog walking, cat daycare, dog daycare and boarding services are all guaranteed. All services must be booked through Tailzer to be covered.

What's covered?

Veterinary bills for pets in our providers’ care and errors or omissions caused by our care providers or by us. For clarity, this includes accidental injury caused to your pet whilst in provided care. Public liability insurance covers providers against third party claims for accidents to pets.

What isn't covered?

There are some things our guarantee doesn’t cover. These include:

• Services booked outside of Tailzer.
• Any accident or damage caused during the initial meet and greet meeting.
• Pets that have not been neutered, microchipped or fully vaccinated.
• Loss or damage to property, not including pets whilst in the carers care.
• Conditions of a preventable nature including parasites or fleas.
• Any emotional distress encountered as a direct result of booking on Tailzer.
• Any fines or late payment surcharges, however, incurred.
• Any claims made as a result of mating or pregnancy which took place in the carers premises.
• Treatment of any pre-existing conditions which were present before booking.
• Long term vet care. Any treatment that exceeds 10 days post-injury.
• Loss of income as a result of having to follow up on medical treatment.
• Death of Pets.
• Loss of income as a direct result of making a booking on Tailzer.
• Reduction in the value of the pet.
• Any pets that are defined as dangerous animals including American Bulldog, Leonberger, American Staffordshire Terrier and Tibetan Mastiff.
• Any pets that are younger than eight weeks old.

What if I’m away?

If your pet is injured whilst in the care of our provider, we will cover the cost of veterinary bills. Our number one priority will be getting your pet the care they need but will always try to contact you first. By booking with one of our providers, you accept that if you are uncontactable, we will go ahead with the treatment as recommended by the vet.

I had to take my pet to the vet; how do I Claim?

• A reference number of your booking.
• The date and location of the incident.
• The name of your pet
• Full name and details of your pet carer.
• A full description of the incident, the more detailed, the better.
• Any photos of your pets’ injuries.
• Your contact details and how to get in contact with your preferred vet.
• If applicable, your insurance policy number and provider.