We want you to be safe in the knowledge that your booking with us is guaranteed every step of the way.

What services are eligible?

Our dog walking, cat daycare, dog daycare and boarding services are all guaranteed. All services must be booked through Tailzer to be covered.

What's covered?

Veterinary bills for pets in our providers’ care and errors or omissions caused by our care providers or by us. For clarity, this includes accidental injury caused to your pet whilst in provided care. Public liability insurance covers providers against third party claims for accidents to pets.

What isn't covered?

There are some things our guarantee doesn’t cover. These include:

What if I’m away?

If your pet is injured whilst in the care of our provider, we will cover the cost of veterinary bills. Our number one priority will be getting your pet the care they need but will always try to contact you first. By booking with one of our providers, you accept that if you are uncontactable, we will go ahead with the treatment as recommended by the vet.

I had to take my pet to the vet; how do I Claim?

Got any more questions?

We're here whenever you need us. Check out our Help Center or Contact Us.

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