We want you to be safe in the knowledge that your booking with us is guaranteed every step of the way.

What services are eligible?

Our dog walking, cat daycare, dog daycare and boarding services are all guaranteed. All services must be booked through Tailzer to be covered.

What's covered?

Veterinary bills for pets in our providers’ care and errors or omissions caused by our care providers or by us. For clarity, this only includes accidental injury caused to your pet whilst in provided care.

What isn't covered?

There are some things our guarantee doesn’t cover. These include:

What if I’m away?

If your pet is injured whilst in the care of our provider, we will try our best to contact you as soon as we can. You should give the sitter an emergency number to reach you on, if for any reason neither the sitter or us can reach you we will go forward with the treament and you will have to reimburse the sitter or us if the case is not covered by our veterinary guarantee.

I had to take my pet to the vet; how do I Claim?

Got any more questions?

We're here whenever you need us. Check out our Help Center or Contact Us.

Download The App Now

Get it from the apple store or via google play now. You'd be barking mad not to!