How it works?
Become a Sitter/Dog Walker
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Pet Owner
Pet Sitter
Getting Started
How can I contact a pet sitter?
Are there any pets that you don’t take?
Does my pet need to be vaccinated?
I think my dog may be too old, is there an age limit?
Meet and Greet
Is a meet and greet essential?
Finding a Pet Sitter
I’ve made my booking request, but the care provider didn’t respond. What should I do now?
Trust and Safety
Will my pet be insured while in the care of my service provider?
What happens if my pet gets sick?
What data is needed and does Tailzer keep it safe?
May I book through my carer directly?
You say you vet your care providers, but what does that mean?
Payments and Cancellation
Do I get an invoice or receipt for my booking?
Can I pay for my service with cash?
Can I cancel a booking?
Meet and Greet
Is a meet and greet essential?
Getting Started
I want to be listed as a care provider. How do I do this?
Are there particular standards for carers that I need to abide by?
What will clients expect of me?
How can I be a successful care provider on Tailzer
Can I promote my profile? If so, how?
Trust and Safety
What do I do if there is an accident?
Payments and Cancellation
How much are your service fees?
What happens if I ask for payment outside of Tailzer?
Can I cancel a booking?
Can't find your solution?
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