Help - Center

Help-center Pet Owner Can I cancel a booking?

Payments and Cancellation

Can I cancel a booking?

Bookings are only to be cancelled before being paid for by the pet owner. This is to ensure the commitment of both parties. Once you have paid please honour the agreement. If there is a really emergency that you really can't commit to the booking please let us and the pet sitter know as soon as possible. A refund will only be issued with proof of the emergency minus the service fee.

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