What will clients expect of me?
Once you receive a
booking through Tailzer, you will want to build a great relationship
with your client for them to want you to look after their pet again in the
future. To create a successful business
relationship, please keep the following in mind.
● Make sure all dogs in your care are sociable. This can be ascertained in your meet and
greet session. All dogs will need the
ability to get on well with others; if they don't, this will put extra stress
on you and put other pets at risk. If
you have your own pets, you must make sure they are fully vaccinated and will
also socialise well. Please state this
on your profile.
● You will be expected to give every dog you care
for one to one care. Remember, we are
the alternative to kennels, and our customers come to us to provide a more
personable service. Please make sure
that we are consistently providing it.
● Keep in contact with pet owners. Right from initial contact through to
providing updates when their pet is in your care, fast, courteous response
rates are incredibly important to us.
Out messaging service allows you to be creative with photos and
videos. Let them know their dog is
having a fantastic time, is playing well with new friends or having the best
sleep of their lives! It will put your
clients at ease.
● If you are providing sitting or boarding
services, invite the pet owner to visit your premises. They will want to see exactly where their pet
will be staying and that it is safe and secure. The initial meet and greet will also give
them the chance to meet you. Try to put
them at ease and answer any queries they may have about your care. The meet and greet is also a great time to
discuss any particular requirements that their pet may have and how you will be
able to cater to them.