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Help-center Pet Sitter Are there particular standards for carers that I need to abide by?

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Are there particular standards for carers that I need to abide by?

To continue to be listed on our platform, you must keep providing an excellent service for our users.  Please adhere to the following rules:


      Make sure you respond to all messages sent to you through the messaging service on Tailzer.  It is also imperative that all bookings are made through our system and payments through our secure payment gateway.  If any bookings are made outside of Tailzer, your account will be deactivated. 


      For your safety, you should never accept any animals into your home until you have a fully confirmed booking through Tailzer.  This is to provide security to you as well as ensuring your client is protected.


      When walking dogs in public, always keep them on a lead when you are required to do so.  Also, make sure you clear up any mess they create.  Any failure to do so could lead you to face a fine and if we are notified, removal from our site.


      If the pet which you are caring for becomes unwell or suffers an injury, make sure you attend your nearest vet as soon as possible.  You will also need to notify the owner and us about the next steps.  When treatment is completed, you need to obtain an invoice from the veterinary clinic and send to us as proof of payment.


      Keep your rates clear and consistent.  We do not allow you to set different rates to those advertised to clients on your profile.  Failure to comply with this rule will lead to removal from our portal.





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