Help - Center

Help-center Pet Owner May I book through my carer directly?

Trust and Safety

May I book through my carer directly?

No.  All bookings must take place through Tailzer.  This is to help keep you and our list of trusted care providers safe and secure.  You also have the peace of mind that payments are protected through our secure payment.  You will also enjoy the Tailzer Guarantee which covers emergency veterinary visits and guarantees a service provider for you. Also every walk is recorded and you'll receive a walk record as well as daily video and photo updates. Any bookings made outside of our platform are strictly prohibited and puts you and our care providers at heightened risk. 

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