Tailzer

Booking
Guarantee

What should I do if my booking is cancelled at short notice?

Don't worry. our booking guarantee covers you. Although this is unlikely to happen, we do understand that emergencies do arise, and your booking may need to be cancelled at short notice by your provider. In these circumstances we would help you to find a replacement service, so you are not inconvenienced too much. Cancellation is not allowed after booking is confirmed and paid for by the pet owner, this is to ensure the commitment of both the pet owner and the service provider. Only in extreme cases were the sitter cannot possibly start the service we will find you another sitter and we'll also cover any difference in the prices.

Alternative. Letting us know of any special requirements such as your pet needing medication will also be helpful. If you are travelling whilst your pet is in care, it is essential to leave your provider emergency contact details of somebody who will be available to make decisions if we can't reach you. Should you choose not to use another care provider suggested by us, we will issue a refund.